Transgender woman says CVS pharmacist refused to fill hormone therapy prescriptions

CVS drug store parking lot

Hilde Hall felt "elated" to finally start hormone treatment after a trip to her doctor in April ― until an Arizona pharmacist refused to fill one of her prescriptions at CVS.

Hall said the prescription marked her first round of hormone therapy.

On Thursday, Hilde Hall wrote a blog post on the American Civil Liberties Union website about her experience at the Fountain Hills pharmacy.

"My family supports me, fortunately, and helped me work through the anger and humiliation this experience caused", she wrote.

Although Hall acknowledged that CVS had received a ideal score from the Human Rights Campaign for its policies related to LGBTQ equality ― a fact also touted in the company's statement ― she said "measures should be in place to ensure no other customer is humiliated like I was".

"Embarrassed and distressed, I almost started crying in the middle of the store", Hill said.

She said she "froze" and tried to hold back her tears.

Last month in Arizona, a Walgreens pharmacist denied a woman's prescription to end her pregnancy after a doctor told her the fetus was no longer viable, KPHO reported.

In addition to the blog post, Hall also filed a complaint with the Arizona Board of Pharmacy on Thursday to urge them to take action against CVS.

The chain added that the pharmacist's response does not reflect its "values" or "commitment to inclusion, nondiscrimination and the delivery of outstanding patient care".

Pop culture junkie. Dolly Parton once ruffled my hair and said I was "just the cutest thing ever". My doctor ended up having to call the prescription into the local Walgreens, where the medication was filled without question.

Hall said the pharmacist wouldn't return the prescription note.

Hall proceeded to ask for her prescription back in order to fill it at a different pharmacy but the pharmacist refused to hand it over.

I went straight from my doctor to the CVS in my town, Fountain Hills, Arizona, which is a suburb of Phoenix.

"I have contacted CVS' corporate complaint line multiple times, but no one has addressed my concerns or offered me an apology", she wrote.

The pharmacist violated company policies against denying patients access to medication prescribed by a physician based on a pharmacist's individual religious or moral beliefs, CVS Health spokesman Mike DeAngelis said Sunday.

"We also apologize for not appropriately following up on Ms. Hall's original complaint to CVS, which was due to an unintentional oversight", DeAngelis said in the email.

"CVS Health extends its honest apologies to Ms. Hall for her experience at our pharmacy in Fountain Hills, Arizona last spring", Mike DeAngelis, Senior Director of Corporate Communications for CVS, said.

"Through training and written policies, the company needs to make it clear to their employees - especially their pharmacists - that transgender customers deserve respect", Hall wrote. The company said the employee had been fired, but did not disclose if it happened immediately or after media reports on the incident.

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