JAX awarded top airport for customer service in North America

JAX awarded top airport for customer service in North America

In a tie, both, the Mumbai and Delhi Airport have been rated as the World's Best Airport for Airport Service Quality (ASQ) Awards, 2017 for customer experience, announced by the Airport Council International (ACI).

ACI is a trade association of 1,953 member airports across 176 countries.

It is worth mentioning that the Delhi and Hyderabad airports are managed by a consortium with the GMR group being its leader while Mumbai airport is run by a consortium with the GVK group as its lead member.

Further commenting on the achievement, Mr. Kishore, said, "The growth momentum of Telangana State has been instrumental in the remarkable passenger uptick at Hyderabad Airport".

"Last year's overall passenger satisfaction score was its highest to date".

The MIAL has said that it will not allot anymore slots to aircraft carriers for UDAN flights that connects smaller towns or cities as it carries less passengers and consumes more time and space at the airport. "While we work towards a future-ready airport, we are also sensitive towards environment and this has also been recognized by ACI with a carbon neutral (Level 3+, neutrality) certification - the feat which it has achieved twice in a row". It is now the seventh busiest airport in Asia and among the top 20 busiest airports across the world. "Our staff works diligently day in and day out to realize that goal by striving to provide an outstanding customer experience for anyone traveling through our airport". This phenomenon reflects the increasingly competitive air travel business, where continuous service improvement is a key ingredient to performance.

Passengers were surveyed across global airports for their feedback on 34 key performance indicators.

The city-owned airport "posted its best customer service scores a year ago since the airport began participation in the global service quality program in 2006", the city reported Tuesday in a news release about the survey.

The ASQ Awards ceremony will be held in Halifax, Nova Scotia, Canada, in September.

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