Overheating, melting, charring laptop batteries cause HP to recall 50000 battery packs

Overheating, melting, charring laptop batteries cause HP to recall 50000 battery packs

These batteries have the potential to overheat, posing a fire and burn hazard to customers.

The computer company received eight reports of battery packs overheating, melting or charring, including three reports of property damage totaling $4,500. One report of a minor injury involving a first degree burn to the hand has also been documented.

The recall affects batteries shipped with certain HP Probook, x360, Envy, Pavilion, and HP 11 notebook computers, plus certain HP ZBook mobile workstations.

"HP is providing battery replacement services by an authorized technician at no cost", the firm said. The affected devices include notebooks and mobile workstations which were shipped during December 2015 to December 2017.

According to the US Consumer Product Safety Commission, these laptops had been sold at popular retail outlets including Amazon, Best Buy, HP.com and other websites. The utility will tell you if your battery is affected, HP said. While 50,000 of the affected batteries were sold within the U.S., another 2,600 were sold in Canada. The company is recalling its laptop and workstation computers due to the risk they could burst into flames from overheating. After installing the update, any affected laptop will fully discharge its battery and only function when plugged into the wall until the mode is disabled after a battery replacement. The bottom line is we all have, and by all accounts, will continue to experience battery recalls. If you own five or more affected notebooks, there will be an additional process to facilitate the exchange, HP said. Until receiving a replacement, customers will simply need to connect their laptop to a power adaptor to use it. If the validation process identifies a battery as being eligible for replacement, the BIOS update should be applied and the system should be rebooted.

Not all of these products could be affected but HP highly recommends to check through a useful tool, the HP Battery Program Validation Utility.

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