Consumer Reports removes all Surface devices from their 'Recommended' status

Consumer Reports Pulls Recommendation for Microsoft Laptops

This week, however, the magazine changed its mind, pulling its recommendation for the Microsoft Surface Laptop (128 GB and 256 GB versions) and the Microsoft Surface Book (128 GB and 512 GB versions). Personally, I ran into heating and battery drain issues on 4 Surfaces used over the course of four years, as well as touch responsiveness problems which cause me to (biasedly), view this report more credibly than say - Microsoft PR. The study ultimately came to the conclusion that 25 percent of Microsoft Surface devices encounter hardware problems by the end of the second year of ownership. According to CR, this is the first time Surface products have been popular enough for the company to gather data from its readers on their long-term reliability and service requirements. However, Consumer Reports claims it's a statistically significant difference from the annual breakage rate for other brands.

In an emailed statement to Consumer Reports, Microsoft stated "We don't believe these findings accurately reflect Surface owners' true experiences or capture the performance and reliability improvements made with every Surface generation".

Others said they had problems starting them up.

The Surface devices, a category that Microsoft created as the software giant entered the hardware market in 2012, are two-in-one products with a tablet and removable keyboard.

Though it shouldn't go down without a fight, Microsoft is up against some pretty stiff competition with this Consumer Reports study. "And people can improve their chances of getting a more dependable device by considering our brand reliability findings".

In lab tests, though, many Surface products performed well.

Among the Surface problems owners discovered, Consumer Reports that Surface devices can freeze or unexpectedly shut down, and owners experience touchscreen issues.

Still, the predicted reliability statistics, which are built on the survey responses, are important to users, the release said, and are a major factor in buying decisions.

There've been reports of poor longevity and recurring issues with multiple Surface products across the past few years.

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