Delta Fires Back at Ann Coulter for 'Unacceptable' Insults to Passengers, Crew

Ann Coulter

Ann Coulter's recent Twitter attack on Delta Airlines raises new questions about what passengers are entitled to when flying.

A Delta spokesman told CNBC the airline's social media and customer care teams had reached out to Coulter several times and that it had connected with her by Sunday evening.

" 'Why are you taking me out of the extra room seat I specifically booked, @Delta?' Flight attendant: 'I don't know, ' " Coulter captioned one photo. Coulter claims that she pre-booked a specific seat and paid a premium ($30) for extra legroom.

While people are usually sympathetic to passengers who have high-profile customer service problems with airlines, a lot of smug people on Twitter were apparently pleased with Coulter's Delta despair. Once she had boarded and was in the seat, a flight attendant approached and "ordered" her to take a different seat, "without explanation, compensation, or apology".

Coulter spent much of Sunday afternoon tweeting and retweeting disparaging remarks against Delta.

In her email, she complained that it was not enough for "Delta to boss customers around when we're in their control". This is the outspoken commentator #Ann Coulter, who is often seen on Fox News, she's not your average run-of-the-mill compliant airline passenger.

According to Forbes, Delta responded that Coulter was asked to move just a few feet from her original seat- to another in the same row.

In response to Coulter's social media tirade, Delta said it was sorry that the customer did not receive the seat she reserved and paid for.

So the airline has apologized and promised to refund Coulter $30 - even as it condemns her "derogatory and slanderous comments".

But this isn't Coulter's first time criticizing airlines this year.

Ms. Coulter went on to complain that Delta "spends all this $$$ on lovely aircraft & then hire Nurse Ratchets as flight attendants & gate agents", a reference to Nurse Ratched, the character known to be an overly strict enforcer of the rules in "One Flew Over the Cuckoo's Nest". After almost a day, Delta replied and took her to task on Twitter.

- Delta (@Delta) July 16, 2017@AnnCoulter Additionally, your insults about our other customers and employees are unacceptable and unnecessary. Coulter carried on for such a long time and she was relentless in her attempt to bash Delta.

"Delta expects mutual civility throughout the entire travel experience", it said.

Coulter's tweets generated a fair amount of support from others on social media, with some of her backers saying they would not fly with the USA airline.

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