Airlines pushing back on talk of banning overbooking flights

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In fact, in the United Airlines situation the law was broken, but by the passenger who refused to leave the flight, not the airline.

Some US lawmakers called for new rules that could make it more hard for airlines to overbook flights as a tool for increasing revenue.

Before the refund was announced, CEO Oscar Munoz released another apology in an interview with Good Morning America.

The footage doesn't show Dao being forcibly removed from the flight, which surfaced on social media on Monday and has caused a storm of negative publicity for United Airlines since. He was dragged-off so brutally that he was bloody by the time he was off the flight.

That such incidents are going up alarmingly indicates that airlines haven't been deterred by a Directorate General of Civil Aviation (DGCA) directive last August, steeply increasing the compensation carriers need to pay passengers holding a booking for denying them boarding. "We can't do that".

Dao and his family are planning to discuss the now-infamous incident, which was captured on video and went viral, Thursday at 10 a.m.

Also on Wednesday, a Chicago alderman said representatives from United and the city's aviation department have been summoned before a city council committee to answer questions about the confrontation at O'Hare Airport. "I can say ... that United is the worst airline, not one of the worst".

"The first thing I think is important is to apologise to Dr Dao, his family, the passengers on the flight, the customers, our employees", Munoz said.

Munoz said United would be examining its incentive program for volunteers on overbooked planes.

Meanwhile, details emerged about the passenger, who was identified as 69-year-old Kentucky physician David Dao.

Already, attorneys have filed a chancery motion asking that all evidence in the case be preserved. David Dao's attorney, Thomas Demetrio, would not provide a timeline for filing the lawsuit other than to say he had two years to do so, and "I promise you it won't be that long".

Airport officials have said little about Sunday's events and nothing about Dao's behavior before he was pulled from the jet that was bound for Louisville, Ky. One passenger, a doctor who said he had patients to see, was removed by force.

The Cummingses said Dao was not belligerent and got only mildly upset when a second security officer arrived, demanding he leave the plane, they said. The passengers who would have to be kicked off were to give way to four crew members of another flight who needed to be given seats on this particular flight, CNN confirmed.

In this case, United needed to make room for a flight crew and called security personnel when no passengers volunteered to give up their seats.

Dao told WLKY, a local Kentucky station, on Tuesday that he was still being treated at a Chicago hospital for injuries he suffered. One of the officers involved has since been put on leave, and the department has launched an investigation.

Other passengers on Flight 3411 are heard saying, "Please, my God", "What are you doing?" "I do look forward to a time when I can as much as I'm able to apologize directly to him for what's happened".

"They take the bait ... and you dig yourself in a deeper hole", Bueermann said, comparing the United situation to that of a SC police officer seen on cellphone video in 2015 flipping a high school student backward in her desk-chair then dragging her across the classroom after she refused to leave.

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