United CEO says no one will be fired for dragging incident

Jay Kuten

Please check your email for a welcome confirmation. He also promised that such incident would never happen again, and that they would treat their customers with dignity.

That goes for business from customers in China, where backlash was particularly fierce, said Munoz, who said he spoke with officials with the Chinese consulate after the incident and expects to address it with customers during a previously planned China trip in a couple of weeks. He initially supported employees and blamed Dao, calling him "disruptive and belligerent".

The CEO took personal responsibility for the incident, which drew widespread condemnation, and said no employees would be fired as a result of it. Munoz confirmed that he would remain in his position amid public calls for his resignation.

The fiasco has hurt shares of United Continental, which dropped about 4 percent on Tuesday, despite the company reporting better-than-expected earnings late Monday. "It was a system failure across various areas". "There was never a consideration for firing an employee".

Dao's lawyers have taken steps that foreshadow a lawsuit against the airline and the city of Chicago, which operates O'Hare Airport, where the incident took place.

Last week saw a video going viral of David Dao on social media.

According to the couple, who said they were en route to get married, a federal marshal had escorted them from the plane before take-off from Houston, Texas, but United denied this on Sunday, saying in a statement that neither a marshal nor other authorities was involved.

United President Scott Kirby said that "it's really too early for us to tell anything about bookings", while noting that the company's April-June financial forecast had not changed.

Many lawmakers fly home almost every week while Congress is in session, so the United incident hit a raw nerve.

Footage of 69-year-old Dao being pulled screaming from his seat emerged earlier this month, plunging United Airlines into a PR storm and causing their share prices to plummet. They did not ask United management any questions about it on Tuesday's call.

"We are looking at a broad array of issues", Munoz said.

It has already triggered calls for a boycott of the airline by Asian groups in the U.S., as well as in Vietnam and China.

Meanwhile, a #ChineseLivesMatter petition on the whitehouse.gov petitions page demanding a federal investigation into the incident now has over 200,000 signatures with the number continuing to rise even after it was discovered that the passenger was Vietnamese-American, not Chinese-American.

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