United passengers to be fully reimbursed

Airlines Boeing 787 taxis as a United Airlines Boeing 767 lands at San Francisco International Airport San Francisco California

How many times in the previous year has United Airlines removed a passenger that has already boarded a plane due to overbooking or other reasons outside the customer's control?

The department announced today that two more officers have been placed on leave.

United Airlines will no longer ask law enforcement to remove passengers from its planes when it has to bump them, the company's CEO has said.

Dr. David Dao was forcibly removed from a full flight after refusing to relinquish his seat. On Thursday, the city's aviation commissioner is expected to address a city council committee about the incident. The incident was captured on video by several passengers on the flight. The head of United's parent company has scrambled to contain the damage to the carrier's reputation. However, it is reported no one has apologized to the man who was filmed dragged down the aisle.

On Wednesday, a new video began to circulate that showed the moments leading up to Dao's injury.

But Dao told the airlines officials that he was a physician and needed to be in Kentucky to see patients on Monday.

Asked whether Dao was at fault, he said: "No". The law firm took a step toward filing a lawsuit when it filed a motion asking that surveillance video from the airline be preserved.

Airport officials have said little about Sunday's events and nothing about Dao's behaviour before he was pulled from the jet that was bound for Louisville, Kentucky. Footage went viral that showed Dao arguing with officers before he was removed from the overbooked flight.

Alderman Mike Zalewski says he does not know who will represent the airline before the city council's Aviation Committee.

Chicago Aviation Commissioner Ginger Evans will also speak.

Munoz repeated his apology to David Dao, his family and the other passengers who witnessed him being taken off the flight. "This will never happen again on a United flight".

"It was a system failure", Munoz said. "We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their common sense". United was trying to find seats for four employees, meaning four passengers had to deplane.

Media captionAn eyewitness describes how the passenger sitting next to her was dragged off an overbooked plane. However, the airline's chief executive, Oscar Munoz, has reiterated that he will not resign while expressing his "shame and embarrassment" over an incident that he regarded as "truly horrific". The flight crew then called for airport police to remove him.

Though Munoz said he attempted to contact the Daos, Demetrio said he feels Munoz "misspoke", adding that that didn't happen.

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