United CEO says they'll no longer use police to remove overbooked passengers

Video of passenger getting dragged off flight sparks uproar

Has United Airlines implemented any policy changes as a result of this incident? Dao was chosen, but United said he refused to get off the plane. "And you saw us at a bad moment and this could never - will never happen again on a United Airlines flight".

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Munoz said United would be examining the way it compensates customers who volunteer to give up seats on overbooked planes, adding that it would likely not demand that seated passengers surrender their places. "We can't do that".

"This will never happen again on a United flight".

The passengers can take their compensation in cash, travel credits or miles, United's Megan McCarthy told the AP. Shares in United Airlines slipped by 4% Tuesday, and the company's market value plummeted by $1 billion.

A passenger who witnessed the episode said that two officers tried to calmly talk the man out of his seat before a third approached him in an aggressive manner. The United CEO had previously referred to Dao as a "disruptive and belligerent passenger" in an internal company communication.

It wasn't until Tuesday that Munoz was more contrite.

"Like you, I continue to be disturbed by what happened on this flight, and I deeply apologize to the customer forcibly removed and to all the customers aboard", Munoz said. Munoz said Wednesday that he had left a message for Dao. Asked Wednesday why his initial remarks failed to mention that sense of shame, Munoz said he wanted to first "get the facts and circumstances", but that his earlier remarks "fell short" of expressing what he felt.

Attorneys for Dao filed court papers Wednesday asking the airline and the city of Chicago to preserve evidence in the case.

The Chicago Department of Aviation told ABC that the officer's action were "not in keeping with the standard operating procedure".

Chicago Aviation Commissioner Ginger Evans will also speak.

The Monday incident comes two weeks after United drew social-media scorn for enforcing its employee dress code for those who fly as non-revenue passengers, such as relatives of employees.

Airport officials have said little about Sunday's events and nothing about Mr Dao's behaviour before he was pulled from the jet that was bound for Louisville, Kentucky.

The passenger, Dr. David Dao, has been released from a hospital but will need reconstructive surgery, Demetrio said at a news conference, appearing alongside one of Dao's children.

The company sought to quell the uproar over the incident by also announcing that it would no longer ask police to remove passengers from full flights.

United was trying to find seats for four employees, meaning it wanted four passengers to leave the plane.

But Dao agreed to get off the plane, passenger Jayse Anspach said.

Officials from United Airlines and the Chicago Aviation Department are being questioned by aldermen about why a man was forcibly removed from a full flight at O'Hare Airport. Video posted to Facebook and Twitter showed him as he was dragged out of his seat and down the aisle of the plane after refusing to give up his seat. A passenger who paid for his seat is dragged off a flight bloodied and unconscious.

It's an often-overlooked policy to which you agree when you book your tickets.

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